How our Customer First mentality drives our mission, vision and values

We strive to be unified in our purpose; from day-to-day operations through strategic planning, and every step in between. To create unity, everyone on our team is encouraged to follow our mission, vision, and values at all times. Embedded in the center of it all is our focus on our customer. 

Our Mission

Our mission statement is,

To delight and serve our customers by providing innovative thermoform solutions. 

In practice, you'll find that we strongly emphasize customer care and work hard to truly understand our customers. We partner with great customers and continuously strive for operational excellence, in our day-to-day operations and as a whole. We are vertically integrated meaning we have very diverse capabilities for production. In order to accomplish our mission statement, we ask employees to be responsive, agile, and passionate in everything they do.

Our Vision

Our vision statement describes our ultimate goal as a company:

To be viewed as a best-in-class manufacturer and a great place to work.

In order to be a great place to work, T.O. Plastics must foster an atmosphere of inclusiveness and stability, while creating opportunities for employees. We promote an environment where people thrive and have respectful relationships. We encourage employee engagement and feedback at all levels throughout the organization.

Our goal is to produce a defined portfolio of products and services while being a leader in environmental health. We continue to produce results that exceed our customers’ expectations which is made possible with our Customer-Centric Process. Expanding constantly, we are focused on selling to growing markets. Through it all, we promote safety over everything.

Our Values

Safety is our highest priority value - Safety First. Always.

Arrive safe. Be safe. Leave safe.

Our remaining values create G.R.I.T.:

• Great People: We seek out hardworking, collaborative, and passionate people with entrepreneurial spirit. Every person is valued and contributes to our success.
• Results: Winning performance through ongoing continuous improvement activities and strong strategic execution. We strive for excellence and perform with pride.
• Integrity: We operate in an honest, ethical manner and always strive to do the right things.
• Tenacity: We perform our roles with drive, perseverance, and have an unquenched thirst for achieving excellence.

Leading the Way

T. O. Plastics is led by a strategic leadership team, headed up by the president of T.O. Plastics. With representation from every division of the company - Finance, Marketing & Sales, Human Resources, Operations, and Engineering - this is a comprehensive team to leaders defining and guiding the way of our organization. This team does a great job leading our company of over 200 employees to align with our mission, vision, and values to serve our customers well.