Our Customer-Centric Process

This first step in our process is all about discovering what our customer needs and outlining their requirements. It includes conversations with sales staff to determine needs, volume metrics, and any known requirements relevant to design, quality, and timeline.

During design, our in-house engineering teams begin creating concepts and drafting the drawing according to customer specifications. Recommendations on material type, color, and gauge will be determined based on the qualities and properties the final product needs to have.

Next, we take the approved design and create a proto-mold to produce samples. These samples are used to validate the specifications defined during the design stage. We’re able to evaluate the functionality of the features of the design, along with the material type and gauge.

It’s time to build the production tool. As our in-house engineering team begins the tool building process, they’ll provide a timeline for completion. At this time, first article approval is signed off by both parties and production scheduling begins.

Upon receipt of the custom order, it's time to produce. This includes developing a master control plan, which enables us to get materials in order and schedule production time into our current workflow. During the first part run, we verify our quality check procedure. The customer knows what date they can expect their product, so they can align their processes accordingly.

During every step of our process, customer care is present. Whether customers are interacting with sales reps, design engineers, or customer service staff, we lead with a focus on the customer experience. At T.O. Plastics, we focus on customer-centered design, and we’ve refined our process to reflect that reality.